Please Note: The information contained in this page does not apply to any order that was simply lost.If you are an International customer who did not have your order sent Registed Mail or are a Domestic customer whose order shows delivered in the USPS system,please refer to our regular order information page found here.
Please throughly read the information provided for you here then click the link at the bottom to receive your RMA number.
MilanMineral Cosmetics offers samples of all our loose mineral pigment products. We offer these so that for a nominal price you may determine if you like the shade, if you like the texture and if a certain product is compatible with your skin.We also off trial sizes of several of our skin care items.
We encourage all of our customers to sample shades prior to making full size purchases. MilanMinerals does not accept returns on any of these items.So while we understand wanting to eliminate the sample process we highly suggest it( mainly on foundations!) Should you order full size and the shade not work, you will not be issued a return or given an exchange product.
Should a product arrive to you damaged,you will receive an exhange for the same product and size only.No refunds.No exceptions.
No refunds or exchanges will be given on samples or undamaged items.
Should you receive an incorrect item in your order please notify us within 48hrs and we will send the correct item to you within 2 business days.
Should your order arrive to you damaged,please do not throw it away.We may request that the items be returned or a picture of the damaged items.
MilanMinerals will issue a return of shipping charges on all authorized returns.
Example of a return we will accept: You order a brush from MilanMinerals and notice after a while it's shedding excessively.You may then return it to us for an exchange.No refunds will be given. Only an exhange for the same product,same shade,same size.
Example of a return we will not accept-(As stated above)
MilanMinerals does not do exchanges on any color products.MilanMinerals offers samples of all our loose mineral pigments so that you have the opportunity to try a shade before making a full size purchase. We encourage all of our customers new and old to take advantage of our inexpensive samples prior to commiting your hard earned dollars.
Should we receive an unauthorized return it will be rejected.We will not pay to return it to you and it will be promptly thrown away.So please take the time to throughly read all our policies and should you have any additional questions,email us at admin@milanminerals.com
The information we provide you here on our website seems like a lot,but we attempt to address certain issues so that you always know what to expect from us.MilanMinerals has been fortunate enough to have had very limited incidents of lost or damaged packages and we attribute this to offering our customers numerous ordering/shipping options and having clear guidelines to all of our policies.We appreciate you taking the time to become familiar with our policies.
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